Resources for victims of domestic violence including crisis housing, counseling, and child services.
Willow Domestic Violence Center
Willow Domestic Violence Center, formerly known as Alternatives for Battered Women, exists to enhance the quality of life and empower individuals affected by, or at risk of, domestic violence. The Agency provides a full continuum of services, including crisis counseling, support groups, court advocacy, a 24/7 hotline, 90-day emergency shelter, and prevention/outreach/education. Alternatives for Battered Women is available to all victims of dating/domestic violence and their families in all of Monroe County, New York.
Hotline: 585-232-7353 TTY 585-232-1741
Main Office Telephone: (585) 232-5200
Bivona Child Advocacy Center
The mission of Bivona Child Advocacy Center is to coordinate and provide services and support to meet the needs of child victims of sexual or physical abuse and their families at a single and safe, child-friendly facility. The Center is committed to reducing trauma, promoting accountability, fostering healing, and advocating on behalf of child victims of sexual and physical abuse.
Address: 275 Lake Avenue, Rochester, NY 14608
Phone: (585) 935-7800
RESTORE – Sexual Assault Service
RESTORE leads the community response to sexual violence through advocacy and education, by providing the safety, support and validation that changes the lives of all those affected. RESTORE, a program of PPCWNY, provides crisis intervention and support services to women, children and men who are survivors of sexual assault and to their families. In Wyoming County, RESTORE offers support and services to those impacted by domestic violence, regardless of whether or not the person is seeking emergency shelter.
If you or someone you know needs help dealing with the aftermath of a sexual assault, please call their 24-hour hotline at:
Monroe County: (585) 546-2777
Genesee, Livingston, Orleans, Wyoming: 1-800-527-1757
Anywhere in the US: 1-800-656-4673
CPS Impact Team
The CPS Impact Team provides clients involved with CPS, NYS Police, Monroe County Sheriffs, Rochester Police, Rape Crisis, The REACH program through SMH, the Monroe County DA’s Office, LOSATS and CFC with consultation, support, and counseling.
Phone: (585) 935-781
Fax: (585) 935-7804
Child Protective Services (CPS)
Child Protective Services is a program area of the Children and Family Services Division of the Monroe County Department of Human Services that receives and investigates reports of suspected abuse and neglect of children, protects children who have been abused or neglected, and provides support and rehabilitative services to families where children have been abused or neglected. The CPS Intake/After Hours and Investigation services investigates reports of suspected child abuse or neglect and provides immediate services to families to resolve short-term child abuse or neglect problems. The CPS Management service provides respectful, strength-based, and culturally competent case management and supportive services to children and their families.
Address: Department of Human Services, 111 Westfall Rd., Rochester, NY 14620
Monroe County child abuse reporting hotline: (585) 461-5690
Main Phone: (585) 753-6253
Fax: (585) 753-6231
Crisis Nursery of Greater Rochester
The Crisis Nursery of Greater Rochester is a not for profit organization dedicated to helping children and families in times of crisis. The Nursery provides a temporary, safe, nurturing environment for children from newborns up to age ten whose families are in crisis. The Crisis Nursery’s primary goal is to provide temporary care for children at risk of abuse and neglect, while offering support services to families and caregivers.
Address: 201 Genesee Park Blvd, Rochester, New York 14619
Phone: (585) 235-5750
Fax: (585) 235-5750
REACH is a Referral and Evaluation service for Abused Children. Their highly experienced team of social workers and pediatric health care providers are specially trained to care for children who may have been physically or sexually abused. The program provides psychosocial assessments, interviews and medical examinations. They are committed to reducing trauma, fostering healing and promoting advocacy on behalf of children in need.
Address: Reach Program at the Bivona Child Advocacy Center, 275 Lake Avenue, Rochester, NY
Phone: (585) 935-7802
The Intake Form can be faxed to (585) 935-7804.
Society for the Protection and Care of Children (SPCC)
Originally established to promote children’s rights, SPCC’s mission has expanded to cultivating a strong, healthy, and thriving community by providing exceptional services to children and families. Currently, SPCC has three in-home counseling programs, a supervised visitation program and the Finger Lakes WIC program. Services include The Family Trauma Intervention Program (FTIP) which provides a wide array of services for children and families who have experienced some type of trauma, have been impacted by domestic violence, and/or whose children are at risk of foster care placement, The Supervised Visitation and Exchange Program (SVP) which offers referred families’ safe and supportive visits and/or exchanges in a friendly, home-like environment, Teen-Age Parent Support Services (TAPSS) which offers individual in-home and group counseling for pregnant and parenting teens and their partners and the collaborative program.
Phone: (585) 325-6101 X249
Fax: (585) 325-6960
Rochester Mobile Crisis Team
The Rochester Mobile Crisis Team is a psychiatric team on wheels that serves individuals of any age and families in Monroe County who are experiencing a mental health crisis. The mental health professionals who make up the mobile crisis team see the individuals/families in need in their home, schools, work places, etc. Among the services they provide are:
Mental health assessments
Rapid linkage and/or re-linkage to local treatment providers
Workshops and presentations about mental health issues
Monday through Friday 8:30 a.m. – 10:00 p.m.
Weekends and Holidays 10:00 a.m. – 6:30 p.m.
On-call response is available for mental health emergencies after hours.
Phone: (585) 275-5151 or (585) 529-3721
Roc The Peace
ROC THE PEACE is a grassroots effort of, by and for the people living in the same Rochester communities that have seen far more than their share of violence. ROC THE PEACE summer peace festival takes place in July each year at Rochester’s Jones Square Park. It features a variety of speakers and entertainment, all with one thought in mind: stopping violence in Rochester, New York.
Check out their resources page for more community resources focused on ending violence in our area.