December 5, 2012

Emergency Housing

How to obtain emergency housing:

If you find yourself or a loved one needing emergency housing please read the following steps:

  1. From 8 am – 4 pm Monday through Friday you are instructed to go to the Dept of Social Services headquarters at 691 Saint Paul St
  2. You are encouraged to arrive at DSS before 3 pm to ensure there is adequate time to be seen by a DSS worker.
  3. After hours or on weekends you may call (585) 442-1742 or Dial 2-1-1 any time day or night for assistance.

Address: 691 Saint Paul St. Rochester, NY 14605

Phone: (585) 753-6298


211/LIFE LINE provides information on local housing and shelter services available throughout the community, including but not limited to hospitality beds, transitional housing, affordable housing providers, and rental assistance programs.

Center for Youth

The Center for Youth’s 24-hour Emergency Shelter, The Center House, serves nearly 300 youth in Monroe County each year. The shelter is a place where homeless and runaway youth who have few options can feel heard and respected and find safe housing.

The location of the shelter is confidential. Youth can access shelter services in a variety of different ways:
– Call our 24-hour hotline at (585) 271-7670
– Visit The Center for Youth (905 Monroe Ave., Rochester, NY 14620)
– Visit a Safe Place site
– Connect with a Center for Youth Street Outreach Counselor


Crisis Nursery of Greater Rochester

The Crisis Nursery of Greater Rochester is a not for profit organization dedicated to helping children and families in times of crisis.  The Nursery provides a temporary, safe, nurturing environment for children from newborns up to age ten whose families are in crisis. The Crisis Nursery’s primary goal is to provide temporary care for children at risk of abuse and neglect, while offering support services to families and caregivers.

Address: 201 Genesee Park Blvd, Rochester, New York 14619
Phone: (585) 235-5750
24 Hour Help Line: (585) 271-7670

Emergency Rental Assistance

Funding is currently available for City of Rochester/Monroe County households with an emergency need for assistance with rental arrears related to the Covid-19 pandemic. Households must complete an application with an agency administering the program, be interviewed, and provide required documentation based on their individual situation. Landlords may also apply on behalf of their tenant (with the tenant’s consent)

Do you qualify for emergency rental assistance?

  • Do you owe back rent since March 2020?
  • Are you in receipt of Unemployment Insurance?
  • Have you experienced a loss of income or increase in expenses related to the Covid-19 pandemic?
  • Is your monthly gross (before taxes) household income below 80% Area Median Income?

Bethany House

Bethany House is a Catholic Worker House of Hospitality sheltering homeless women with their children. They shelter, feed, clothe, and comfort women with experiences of eviction, rape, abuse, imprisonment, abandonment, and illness of both mind and body. This service also provides financial assistance with rental security deposits, transportation costs, and camp fees for children.

Address: 1111 Joseph Ave, Rochester, NY 14621
Phone:  (585) 454-4197
Fax:  (585) 730-8042

Jennifer House

The Jennifer House is a residential facility created under the Spiritus Christi Prison Outreach Women’s Program. The Jennifer House provides shelter and a structured residential program for women and their children upon their release from prison, jail, inpatient and the streets. In addition to the residential program, this service provides visitation in jail, support groups, case management, a men’s support program, and legislative reform.

Address:  934 Culver Road, Rochester, NY 14609
Phone:  (585) 288-1074
Fax:  (585) 288-0479

Nielson House

The Nielsen House is a residential facility under the Spiritus Christi Prison Outreach Program. The Nielsen House provides shelter and a structured residential program for men upon their release from prison, jail, inpatient and the streets in addition to jail visitation, support groups, and case management.

Address:  383 West Ave, Rochester, NY 14611
Phone: (585) 328-0801

Volunteers of America

VOA strives to enable people in the Rochester community to break the cycle of poverty and reach their full potential.   Volunteers of America of Western New York partners with local agencies and work independently to provide the services needed most in our communities by providing residential services, childcare services, and community outreach programs.

Address:  214 Lake Ave., Rochester, NY 14608
Phone:  (585) 647-1150
Fax:  (585) 647-2177

Wilson Commencement Park 

Wilson Commencement Park’s mission is “to provide comprehensive resources and services to low-income single parents and their children so they can develop assets to improve their family stability, increase their economic independence, and strengthen the community.”  WCP provides transitional housing for single parents and their families.  Residents of the housing program also receive comprehensive case management services and the agency’s Communiversity: Life Skills Academy™ providing a wide range of skills-building evening programming and classes that enhance proficiency in a variety of areas.   The agency also provides services to non-residents such as assistance in resolving a crisis such as an eviction, safe housing, and case management.

Address:  251 Joseph Avenue, Rochester, NY 14605
Phone:  (585) 263-7930

Community Resource Services at Catholic Family Center

CRS is Catholic Family Center’s emergency services provider for families and individuals seeking emergency assistance for immediate basic needs of daily life. Services include crisis intervention/basic needs services: food pantry, clothing closet, prescription assistance, housing issues, holiday programs, financial assistance and case management for families in economic crisis. Facilitated enrollment in Child Health/Family Health Plus available.

Phone:  (585) 232-2050

Rochester Salvation Army

The Salvation Army’s Emergency & Family Services program (EFS) provides immediate emergency assistance to households in crisis throughout Monroe County. Counseling and case management services are also provided and offer families and individuals holistic, long-term support. The Salvation Army also offers a variety of free temporary shelters and feeding services to homeless people of all ages. Men, women, children, and families take refuge in Salvation Army Shelters throughout America. Two of The Salvation Army’s four shelters here in Monroe County provide for youth:

  • Genesis House, serving homeless youth, aged 16-20
    • 585-235-2660
    • 585-235-2752
  • Hope House serving homeless women and their young children, up to age 5.
    • 585-527-9566
    • 585-527-0766

The Salvation Army of Greater Rochester
P.O. Box 41210
70 Liberty Pole Way
Rochester, New York 14604

Phone: (585) 987-9500
Fax:  (585) 987-9599

Rochester Area Interfaith Hospitality Network

Rochester Area Interfaith Hospitality Network (RAIHN) is a not-for-profit, interfaith, culturally-competent organization that assists homeless families to achieve sustainable independence by supporting them with tailored services including shelter, food, personalized case management, and a diverse network of caring volunteers. RAIHN is an emergency shelter for families including single mothers with children, single fathers with children, expectant mothers or couples who that are 8+ months pregnant, two-parent families, grandparents or legal guardians with custody of minor children, same sex couples with children.

Phone: 585-506-9050

Samartian House Crisis Center

“The Samaritan House Crisis Center provides shelter and bedding for up to 40 homeless men a night. In addition to overnight accommodations, we give our guests access to shower and bathroom facilities during their stay. Additionally, personalized case management services are available on a case by case basis for those seeking permanent housing.

The Samaritan House Crisis Center is a short-term crisis center focused on the immediate needs of the homeless community in Rochester, NY.  Open daily and dedicated to offering hope, shelter and a warm meal. The Samaritan House is home for several of Open Door Mission’s signature programs including: food and emergency housing, community meal program, chapel services and the medical mobile unit.”

Ramon Cintron, for immediate housing needs

6:30 p.m. Bed sign-up (must come in person to obtain a bed)

The Samaritan House Crisis Center • 210 Main Street, Rochester, NY 14608

Open daily at 4:00 p.m.


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